Last Updated: August 3, 2026
This Refund Policy applies to purchases from Bondi Labs, Inc. (“Bondi”) unless an Enterprise order form or other signed agreement states different terms.
1. Trial
Bondi offers one 30-day trial per eligible owner. No payment card is required. The trial begins when the first Workspace is created.
Purchasing a subscription during the trial collects a payment method and schedules the selected paid plan to begin when the trial ends, unless checkout clearly states otherwise. Trial allocations have no cash value and are not refundable.
2. Cancellation
You may cancel a self-service subscription through billing settings. Cancellation normally takes effect at the end of the current paid period. Access continues through that period, subject to the Terms of Service and acceptable-use restrictions.
After the subscription ends, Bondi generally provides 30 days of read-only and export access before deletion, subject to legal obligations, security requirements, and any different Enterprise agreement.
3. General no-refund rule
Subscription fees, add-ons, and Wallet purchases are generally non-refundable after purchase. Wallet-funded AI usage and Automation overage reduce a prepaid balance rather than creating a separate postpaid charge. Bondi does not offer a routine cooling-off period or a prorated refund for unused time, unused capacity, a plan downgrade, failure to use the Service, or a change of mind.
Purchasing a capacity pack authorizes its recurring charge. Enabling auto top-up authorizes automatic Wallet purchases subject to the monthly auto top-up cap shown in Billing; that cap does not restrict use of existing Wallet funds. Customer-purchased Wallet balance does not expire, but is not redeemable for cash.
4. Exceptions
Bondi may issue a refund or billing credit when:
- Bondi made an incorrect or duplicate charge;
- a refund is required by applicable law; or
- Bondi expressly approves an exception in writing.
Contractual uptime credits are available only when included in an Enterprise agreement. Standard and Pro do not include a contractual SLA or automatic downtime credit.
5. Taxes, discounts, and processor fees
Prices are shown in USD before applicable tax. Stripe Tax calculates tax based on the billing address, Tax ID, transaction, and Bondi’s tax registrations. A refund of tax, discount treatment, or payment-processor fee follows applicable law and Stripe’s processing rules.
6. Billing errors
Report a suspected incorrect charge to billing@heybondi.com promptly and include the organization name, account email, invoice or charge ID, amount, and reason. Bondi may request information necessary to investigate. Approved refunds are returned to the original payment method where possible; bank and card processing times vary.
7. Payment failures and disputes
A failed subscription payment receives the grace period described in the Terms of Service. Opening a chargeback does not automatically cancel the underlying subscription or erase properly incurred usage. Bondi may restrict service while a payment dispute or fraud investigation is open.
8. Enterprise and implementation services
Enterprise subscriptions, onboarding, implementation, and Legacy System Modernization projects are governed by their order form or statement of work. If those documents conflict with this policy, the signed documents control.
9. Contact
Bondi Labs, Inc.
2803 Philadelphia Pike, Suite B #356
Claymont, DE 19703, United States
billing@heybondi.com